RETURNS & WARRANTY

WARRANTY POLICY

*30 days of replacement without repair/return service.
【Please note it refers to the product hardware damage or product failure; 】

CUSTOMER SERVICE

In the event that your order arrives damaged in any way, please email us as soon as possible at service@makerbase.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at service@makerbase.store

Return Policy

We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping.
We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

RETURN REQUIRES OF ORIGINAL ITEMS

All we ask is that returned items must be unworn, unwashed, and returned with its original packaging.
Shipping costs are refundable only if we made a mistake or there is a defect with the product in shipping. Otherwise you are responsible for return shipping costs.

STEPS:

*You may use any shipping method as long as a tracking number can be provided.
*Carefully package the items in the original shipping box or any suitable shipping carton.
*Make sure you include your order number so that we know who it's from!

Americans should send returns to: